Refund & Return Policy
Thank you for shopping with us at www.streetbitz.com. Our commitment is to provide you with the highest quality food products and excellent customer service. Please review our non-refund policy below:
Perishable Nature of Products: Our frozen food items are perishable and require special handling and storage to maintain their quality and safety. Once an order is placed and processed, we cannot accept returns or provide refunds for any perishable food items due to food safety regulations and concerns.
Quality Assurance: We take extensive measures to ensure the quality and freshness of our products. However, if you believe there is an issue with the quality of the items you've received, such as:
- If the item delivered has expired, or
- If the incorrect item was delivered instead of what you ordered
Please contact our customer service team within 24 hours of receiving your order. We will investigate the matter promptly and may offer a replacement of the same item ordered or store credit at our discretion.
Shipping and Delivery: While we take utmost care in packaging our products to withstand transit, we are not liable for any damages or quality issues that may occur during shipping and delivery. Please inspect your order upon arrival and report any damages or concerns to our customer service team immediately.
Consumer Responsibility: It is the responsibility of the consumer to follow recommended storage guidelines for our frozen food items upon receipt. Failure to adhere to these guidelines may compromise the quality and safety of the products, making them ineligible for return or refund.
By making a purchase on www.streetbitz.com, you acknowledge and agree to comply with the terms of our non-refund policy as stated above. If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team.
